Terms and Conditions - Gardening Elephant and Castle
Welcome to Gardening Elephant and Castle. Please read these Terms and Conditions carefully before using our services. By accessing or using our services, you agree to be bound by these terms.
1. Introduction
- Company Name: Gardening Elephant and Castle
- Services Provided: Residential and commercial gardening services including landscaping, maintenance, and design.
- Acceptance of Terms: By hiring our services, you accept these terms and conditions.
2. Services
We offer a comprehensive range of gardening services tailored to meet your specific needs.
2.1 Scope of Work
Our services include but are not limited to:
- Landscape design and installation
- Regular garden maintenance
- Tree and shrub planting
- Lawn care and mowing
- Seasonal planting and garden clean-up
2.2 Service Delivery
Services will be delivered as per the schedule agreed upon in the service contract. Any changes to the schedule must be communicated at least 48 hours in advance.
3. Payment Terms
Payments must be made in accordance with the agreed-upon terms outlined in your service contract.
3.1 Pricing
Prices for our services are subject to change based on the scope and complexity of the work required. All prices will be provided in a detailed quote prior to commencement of work.
3.2 Payment Schedule
- A deposit of 30% is required upon acceptance of the service quote.
- The remaining balance is due upon completion of the services.
4. Cancellation and Refunds
We understand that circumstances may change. Please refer to the following guidelines regarding cancellations and refunds.
4.1 Cancellation Policy
- Cancellations must be made at least 24 hours before the scheduled service time.
- Late cancellations may incur a fee of up to 20% of the total service cost.
4.2 Refunds
Refunds will be considered on a case-by-case basis. If a refund is warranted, it will be processed within 14 business days.
5. Client Responsibilities
To ensure the successful delivery of our services, clients agree to the following:
- Provide accurate information regarding garden conditions and access.
- Ensure safe and clear access to the property for our team.
- Communicate any specific requirements or preferences in writing.
6. Liability
Gardening Elephant and Castle strives to provide high-quality services. However, we are not liable for any indirect damages or losses that may occur.
6.1 Insurance
We maintain appropriate insurance coverage to protect against potential liabilities related to our services.
6.2 Limitation of Liability
Our liability is limited to the total amount paid for the services rendered. We are not responsible for unforeseen issues beyond our control.
7. Intellectual Property
All designs, plans, and materials created by Gardening Elephant and Castle remain the intellectual property of the company unless otherwise agreed in writing.
8. Privacy Policy
We respect your privacy and are committed to protecting your personal information. Please refer to our separate Privacy Policy document for detailed information.
9. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the jurisdiction in which Gardening Elephant and Castle operates.
10. Amendments
Gardening Elephant and Castle reserves the right to modify these Terms and Conditions at any time. Any changes will be communicated to clients via email or through our official website.
11. Dispute Resolution
In the event of a dispute, both parties agree to seek an amicable resolution through negotiation. If a resolution cannot be reached, the matter will be subject to mediation or arbitration as per the governing laws.
12. Severability
If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
13. Entire Agreement
These Terms and Conditions constitute the entire agreement between Gardening Elephant and Castle and the client, superseding all prior agreements or understandings.
14. Acceptance
By engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.